If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on SALA Global website. Return request must be raised within 14 days for Laksala items from the date of delivery.

Valid reasons to return an item

1. Delivered product is damaged (i.e. physically destroyed or broken) / defective.
2. Delivered product is incomplete (i.e. has missing items and/or accessories).
3. Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
4. Delivered product does not match product description or picture (i.e product not as advertised).
5. Delivered product does not fit. (i.e. size is unsuitable).

Conditions for Returns

1. The product must be unused, unworn, unwashed and without any flaws. For fashion products, products may be tried on to see if the item fits. This will still be considered as unworn.
2. The product must include the original tags, user manuals, warranty cards, freebies, invoice and accessories.
3. The product must be returned in the original and undamaged manufacturer’s packaging/box. If the product was delivered in Laksala packaging/box, the same packaging/box should be returned. Do not put tape or stickers directly on the manufacturer’s packaging/box.

NOTE: It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process.
If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

Issuance of Refunds

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows: